Refund & Return Policy

Refund & Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we have outlined our cancellation, return, and refund processes below to ensure a smooth experience.

1. Order Cancellation

  • Timeframe: We accept order cancellations strictly before the product is shipped or enters production.

  • Processing Time: Please note that our warehouse processes orders rapidly, typically within 24 to 48 hours of placement. Therefore, cancellation requests must be submitted within 12 hours of order confirmation to ensure they can be successfully intercepted.

  • Refund: If your order is successfully canceled within this timeframe, you will receive a full refund. Unfortunately, we cannot cancel an order once the product has already been shipped out.

2. Returns Eligibility

  • 14-Day Return Window: Customers have the right to apply for a return within 14 days after the receipt of the product.

  • Condition: To be eligible for a return, your item must be unused, in the exact same condition that you received it, and in its original packaging.

  • Proof of Purchase: A receipt or proof of purchase is required to complete your return. (Please do not send your purchase back to the manufacturer).

3. Return Shipping & Fees

  • Customers will only be charged a maximum of one time for shipping costs (this includes return shipping).

  • We proudly charge NO restocking fees for the return of a product.

4. How to Return & Return Address To initiate a return, you must obtain a Return Authorization. Returns sent to us without prior notification and authorization will not be accepted.

  • Contact Us: Please email our Customer Service team at support@cyrarisehome.com with your order number and reason for return to obtain detailed instructions.

  • Authorized Return Address:225 S Gillette Ave, Gillette, WY 82716, United States

5. Refunds Processing

  • Once your return is received and carefully inspected at our facility, we will send you an email notification confirming receipt. We will also notify you of the approval or rejection of your refund based on the item's condition.

  • If you are approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment. Please allow a few business days for your bank to process the transaction.

6. Late or Missing Refunds If you haven’t received an approved refund yet, please follow these steps:

  1. Check your bank account again carefully.

  2. Contact your credit card company; it may take some time before your refund is officially posted.

  3. Contact your bank. There is often some processing time before a refund is posted.

  4. If you’ve done all of this and you still have not received your refund, please contact us at support@cyrarisehome.com.